Privacy policy for the current Zelyo web application.

Overview

Zelyo is a real-time queue platform for venue operators and their customers. This policy applies to merchants who create or manage venues, customers who join queues without a full account, and visitors who browse the public website or contact the team.

Information we collect

Merchant flows use authentication and account information such as email address, display identity, and venue membership records. Queue flows create operational records such as venue slug, ticket number, display name, avatar choice, queue position, queue status, and related timestamps. After service, customers may optionally provide a 1–5 venue rating and a plain-text comment. Feedback is stored without the customer's queue display name.

How we use information

Zelyo uses this information to authenticate merchants, operate venue queues, keep customer ticket views synchronized, show private service-quality insights to authorized venue staff, enforce plan limits and billing-backed entitlements, and respond to support or security inquiries. Venue feedback is not published as a public review and is not used to identify the customer.

Sharing and service providers

The current application relies on Firebase services, including Authentication and Firestore, to support merchant sign-in and queue data storage. Billing and customer billing-portal actions route through Dodo Payments. This page does not claim broader advertising, data brokerage, or resale practices beyond those service-provider boundaries evidenced in the current product.

Customer queue participation

Customers can join a venue queue without creating a full Zelyo account, which keeps the public flow lighter on mobile. Even so, joining a queue still creates venue-scoped operational records, and active ticket continuity currently depends on URL-based ticket references so queue and room pages can reconnect the customer to the same live entry across refreshes and view changes.

Retention and security posture

Pending feedback links accept a response for seven days. Feedback invitations, individual ratings, comments, and per-user feedback view records are scheduled for deletion after their stated retention period; individual feedback records are retained for up to 12 months. Non-identifying daily rating totals may remain for longer-term reporting. Ticket secrets and feedback comments are excluded from application logs and analytics. Other operational data is retained as needed for queue operation, merchant access, billing enforcement, troubleshooting, and security review.

Choices and contact

If you have a question about queue data, merchant account information, billing-linked behavior, or a suspected privacy or security issue, contact Zelyo using the public channels already provided on the site. Sales questions can go to [email protected], product-support questions to [email protected], and privacy or security questions to [email protected] so the request reaches the right team.